Legal Notice and Terms of Use

Last Updated: November 28, 2024

1. General Information

This legal notice and terms of use contain the provisions and conditions regarding the use of the website www.ferre.com.tr (the "Site"). By visiting and using the Site, you declare that you have read, understood, and accepted this legal notice and terms of use.

2. Site Owner and Operator

Company Name: Femaş Metal Sanayi ve Ticaret A.Ş.
Brand: Ferre
Established: 1978

Headquarters (Kayseri):
Organize Sanayi Bölgesi 9. Cadde No: 17
38070 Melikgazi/Kayseri, Turkey
Phone: +90 352 321 36 00 - +90 352 321 36 05 - +90 352 321 36 94

Istanbul Office:
Ayazağa Mh. Kemerburgaz Cd. Vadi Koru F Blok No:10 Daire: 30
Sarıyer/Istanbul, Turkey
Phone: +90 212 347 10 06 - +90 212 347 10 07

Contact Information:
Email: [email protected]
Service Email: [email protected]
WhatsApp Support: +90 535 691 55 55
Website: www.ferre.com.tr

3. Definitions

Site: The website accessed through the domain name www.ferre.com.tr and all subdomains, mobile applications, and digital platforms connected to this site.
User: Any natural or legal person who visits, reviews, or uses the Site.
Content: All written, visual, audio, and audiovisual information, text, graphics, logos, icons, software, and other materials on the Site.
Company: Femaş Metal Sanayi ve Ticaret A.Ş.
Brand: Ferre

4. About the Company

Operating under Femaş Group, Ferre has been one of Turkey's leading kitchen appliances manufacturers since 1978. We produce built-in ovens, hobs, table-top cookers, chimney hoods, and free-standing cookers in our modern production facilities spanning 100,000 m² covered and 170,000 m² open space. With over 1,000 specialized employees, we export to more than 100 countries.

Our Quality Certificates: ISO 9001, CE, TSE, CB, IECEE, GOST, SASO, ESMA, G-MARK, ISI, RoHS, Intertek, Gastec, ISCIR

5. Purpose of the Site

This Site has been created to provide information about the Ferre brand and products, ensure corporate communication, manage customer relations, provide service support, and support our commercial activities. The information provided through the Site is for general information purposes only and does not constitute a contractual offer.

6. Intellectual Property Rights

The Site and all content on the Site (including but not limited to design, text, images, html code, software, product images, and other codes) belong to Ferre/Femaş Metal Sanayi ve Ticaret A.Ş. or the relevant rights holders and are protected by copyrights, trademark rights, patent rights, and other intellectual property rights.

No content on the Site may be reproduced, published, copied, presented, represented, or used in any other way, in part or in whole, without the prior written permission of the Company. Commercial use of Site content is strictly prohibited.

6.1. Trademark Rights

"FERRE", "FEMAŞ", "PyroArt", "SteamArt", "FryArt", and all other trademarks and logos on the Site are registered trademarks of Femaş Metal Sanayi ve Ticaret A.Ş. Unauthorized use of these trademarks is prohibited and creates legal and criminal liability.

6.2. Copyrights

All photographs, videos, product images, illustrations, graphics, software, and other visual materials on the Site are protected by copyright. Unauthorized copying, reproduction, or use of these materials constitutes a crime under Turkish Law No. 5846 on Intellectual and Artistic Works and Law No. 6769 on Industrial Property.

6.3. Patent Rights

Technologies developed by our company for which patent applications have been made or patents have been obtained (such as PyroArt, SteamArt, FryArt) are under legal protection.

7. User Obligations

Users agree and undertake to comply with the following when using the Site:

  • Not to engage in activities that will disrupt, corrupt, or make difficult the operation of the Site
  • Not to engage in activities that will prevent or make difficult others' use of the Site
  • Not to use the information on the Site in a manner contrary to law, morality, and the rights of third parties
  • Not to violate or attempt to violate the Site's security systems
  • Not to send software and materials containing viruses, trojan horses, or malicious code
  • Not to send spam, chain letters, or unsolicited mail through the Site
  • Not to share illegal, threatening, disturbing, insulting, profane, or pornographic content
  • Not to collect or store other users' personal data
  • Not to attempt to obtain the Site's source code through reverse engineering
  • Not to use product information in a misleading manner or in a way that creates unfair competition

8. Accuracy and Currency of Content

Ferre makes reasonable efforts to ensure that the information on the Site is accurate and current. However, the information on the Site may contain errors, omissions, or outdated information. Ferre does not guarantee the accuracy, completeness, currency of the information on the Site, or the results that may arise from the use of the Site.

Product information, technical specifications, prices, images, and other information on the Site may be changed without prior notice. Product colors may differ from actual product colors depending on your screen settings. For accurate product information, please contact our authorized dealers and service centers.

9. Warranty and Service

The warranty conditions of our products are specified in the warranty certificate and user manual provided with the product. The warranty scope, duration, and conditions may vary depending on the product category. Our service services are provided through our authorized service network. You can access the authorized service list from www.ferre.com.tr or our call center at 0850 459 93 30.

10. Links

10.1. External Links

The Site may contain links to third-party websites. These links are provided solely for user convenience. Ferre is not responsible for the content of linked third-party sites, privacy practices, or the use of these sites. Use of third-party sites is subject to those sites' terms of use and privacy policies.

10.2. Linking to the Site

Without Ferre's prior written permission, linking to this Site from other websites, creating deep-links, framing, or establishing connections by similar methods is prohibited. In case of unauthorized linking, the person or organization providing the link is deemed to have accepted all legal and criminal liabilities that may arise from this action.

11. Limitation of Liability

Ferre cannot be held responsible for direct or indirect damages, losses, or expenses that may occur due to the following situations:

  • Use or inability to use the Site
  • Errors or omissions in the information on the Site
  • Interruption of the Site, inaccessibility due to virus, technical failure, or similar reasons
  • Unauthorized access to information entered by users through the Site
  • Content of third-party sites or access to these sites
  • Differences in product information due to screen settings
  • Interventions made by unauthorized service centers
  • Force majeure (natural disasters, war, terrorism, rebellion, strike, internet and power outages, pandemics, etc.)

Ferre reserves the right to change the Site at any time without any notice, update content and services, or completely shut down the Site.

12. Privacy and Personal Data Protection

Ferre respects users' privacy and attaches importance to the protection of personal data. Personal data collected through the Site is processed within the framework of Turkish Law No. 6698 on Protection of Personal Data ("KVKK"), GDPR, and relevant legislation. For detailed information about the processing of your personal data, please review our Personal Data Protection and Processing Policy and Cookie Policy.

13. Cookies

Our Site uses cookies to improve user experience, analyze site traffic, and provide personalized content. For detailed information about the use of cookies, please review our Cookie Policy.

14. Dispute Resolution and Applicable Law

This Legal Notice and Terms of Use are subject to the laws of the Republic of Turkey, and Kayseri Courts and Enforcement Offices are authorized to resolve any disputes that may arise from these terms.

For consumer disputes, Consumer Arbitration Committees and Consumer Courts in the consumer's place of residence are authorized up to the value determined by the Ministry of Trade for the relevant period.

15. Force Majeure

Delays, incomplete or defective performance caused by natural disasters, fire, explosion, civil war, war, uprising, popular movements, declaration of mobilization, strike, lockout, epidemic, infrastructure and internet failures, power outages, bad weather conditions, supply chain disruptions, and other circumstances beyond the Company's control shall be considered force majeure, and the Company cannot be held responsible for delays or non-performance due to such reasons.

16. Applicable Provisions

If any provision of this Legal Notice and Terms of Use is invalid or unenforceable, this shall not affect the validity and enforceability of other provisions. The invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision.

17. Changes

Ferre reserves the right to change this Legal Notice and Terms of Use unilaterally at any time. Changes will become effective on the date they are published on the Site. Your continued use of the Site after the changes means that you accept the changes. Therefore, it is recommended that you regularly check the Legal Notice and Terms of Use.

18. Waiver

Ferre's failure to exercise or delay in exercising any of the rights contained in this Legal Notice and Terms of Use does not mean that it has waived these rights.

19. Entire Agreement

This Legal Notice and Terms of Use constitutes the entire agreement between the User and Ferre regarding the use of the Site and supersedes all previous oral or written agreements.

20. Contact

If you have any questions about this Legal Notice and Terms of Use, please contact us:

Femaş Metal Sanayi ve Ticaret A.Ş.
Brand: Ferre

Headquarters: Organize Sanayi Bölgesi 9. Cadde No: 17, 38070 Melikgazi/Kayseri, Turkey
Phone: +90 352 321 36 00
Email: [email protected]
Call Center: 0850 459 93 30
Website: www.ferre.com.tr

21. Effective Date

This Legal Notice and Terms of Use entered into force on November 28, 2024.